Testimonial

Switzerland VAT Issue

Wednesday 04 December, 2013



Customer Feedback:

Whilst the products they sell are good, they incorrectly charge VAT and then refuse to repay it. This is behaviour one expects from back-alley cowboy operators and therefore I would warn other customers that this treatment might not be unique. Proceed with extreme caution.

Response From LED Lighthouse:

Thank you for taking the time to record your feedback.
All feedback is important to us whether positive or not. After investigating the VAT issue with regards to your order, it appears that Switzerland was not set for Zero rated VAT on our website, apologies for this. We have taken steps to ensure this problem doesn't occur in future. The VAT amount we charged in error was refunded to you on 4th December.

Testimonial By: Chris Townsend

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