Shipping & Returns
We are able to send items to many countries. However, international delivery is not available for some items because they exceed size limits.
Some deliveries may be sent signed for and require a signature. This will be at our discretion.
Free delivery for orders over £100 net applies only to orders sent to addresses within the UK.
The availability of delivery methods varies according to the value, size and weight of your order and the delivery address. It is too complicated to explain here. Please see the delivery methods (and prices) listed in your basket.
Delivery times are quoted from date of despatch, not from the date the order was placed and depends on stock levels. Our cut-off time for orders to be despatched same day is 2pm Monday to Friday.
Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase. Items which have been signed for are deemed to be in good condition.
The delivery methods available for your order are shown in the checkout pages.
It is your responsibility to choose the correct product, although we are happy to help you identify what you need.
Once we have delivered your product, you are responsible for installation.
We ask you to help us keep prices low by taking responsibility for ordering the correct item, and clearly specifying any options you require.
30 Day Hassle Free Returns Period
It can be difficult choosing the right lighting for your home. So if you're not happy with your purchase you may return products within 30 days for refund or exchange providing they're in 'as new' condition with the original packaging intact. See full details below.
Our Returns Policy
Sales from this web site to individuals (not businesses) are covered by the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, which protect you by providing a 14 day 'cooling off' period after the product has been delivered. We increase this period to 30 days on a voluntary basis and offer this returns period to businesses and individuals alike. The 30 day return period starts the day after delivery.
It is only when we have dispatched the goods to you that we have a binding contract. We have the right to refuse at our discretion to supply any goods ordered and refund any payment made.
Should you wish to cancel an order you have the right to receive a refund within 14 days of returning the goods. Refunds will be made to the card used to pay for the goods.
The goods/packaging must be unmarked and free from blemishes and returned in a saleable condition. The idea is that you get to see the items as you would do in a retail shop, not that you can use them for a trial period.
Products that have been specially ordered, adapted or customised for you cannot be returned. This applies particularly to LED Strip Lights of less than 5 metres in length for 12V and 10 meters in length for 24V. This also applies to electrical cable as these products have been cut to your requirement.
Any accompanying products ordered specifically for use with the product must be returned at the same time.
We strive to supply goods in excellent condition. We will repair or replace (for free) any item found defective or damaged before delivery. This is in addition to our product warranty.
The regulations say that you have a legal right to a form to cancel with, so if you want this, please ask for one, but you don't need to! If you do wish to cancel or return an order you must contact us and obtain a Returns Authorisation code. If you return an item without this code clearly marked on the packaging we cannot replace it or refund any money. Please pack the relevant items securely, write your personalised return authorisation code on the outside of the parcel and send it to us so that we receive it within 30 days after the day you received the item.
After 30 days, commencing the day after you received the goods we are unable to accept returns.
The Customer will be responsible for the safe return of the goods. Goods must be returned 'as new' or in the same condition that they were received. There should be no damage, all parts, items should be returned, all packaging must be included and the packaging must not be defaced or damaged.
We do not cover the cost of returning items to us, unless faulty or incorrectly picked goods were supplied (postage costs refunded up to the cost of 1st Class Royal Mail Signed For).
We cannot accept return of products which are damaged after delivery.